Email: ryan.apoorv123@gmail.com
We reply within two business days.
We reply within two business days.
Who you are contacting
Pixcrate is made and sold by Apoorv Verma, an individual seller based in Jaipur, Rajasthan, India.
Payments are processed by Dodo Payments, which acts as the Merchant of Record for every purchase. Charges appear on your statement under Dodo Payments, not under our name. If you do not recognise a charge, see why has Dodo Payments charged me.
What to include
- Refunds and cancellations. Write from the email address you used at checkout and include your order number or licence key. See the Refund & Cancellation Policy.
- Lost licence key. Write from the email address you used at checkout and we will resend it.
- A bug. Tell us the page you were on if you can share it, what you expected, and what happened instead. Your Chrome version helps.
- Privacy questions. See the Privacy Policy first; anything it does not answer, just ask.
Response times
Two business days for a first reply. Refunds are normally processed within two business days of the request; the funds then take a further 5 to 10 business days to appear on your statement, depending on your bank or card issuer.