Pixcrate

Refund & Cancellation Policy

Last updated: 21 August 2026

In short: full refund within 14 days of purchase, no reason required. Email us and we will process it. Refunding deactivates the licence key.

Try before you buy

The Extension is free to install and free to use. Scanning, filtering, previewing and batch renaming are unlimited, and you can download up to 25 images per day at no charge. The count resets at midnight in your own time zone.

Two capabilities require a paid licence: packaging images into a single ZIP archive, and converting image formats. We encourage you to confirm the Extension finds what you need on the sites you care about before purchasing.

Refunds

You may request a full refund within 14 days of purchase, for any reason. No justification is required.

To request a refund, email ryan.apoorv123@gmail.com from the email address used at checkout, including your order number or licence key. You can retrieve your licence key from your account if you no longer have the email. Refunds are normally processed within two business days of the request.

The refund is issued to your original payment method by Dodo Payments, our Merchant of Record. The time for funds to appear on your statement depends on your bank or card issuer, and is typically 5 to 10 business days.

Effect of a refund

When a refund is issued, the associated licence key is deactivated and paid features stop working. The Extension continues to function on the free tier.

Cancelling a monthly subscription

You can cancel at any time from your account with Dodo Payments, signing in with the email address you used at checkout. You can also cancel by emailing ryan.apoorv123@gmail.com.

Cancellation stops all future charges. Your licence remains active until the end of the billing period you have already paid for, after which the key is deactivated and the Extension reverts to the free tier.

We do not charge a cancellation fee. Partial months are not pro-rated, other than under the 14-day refund window above or where required by law.

Requests after 14 days

Requests made more than 14 days after purchase are considered case by case. If the Extension has stopped working because of a defect on our side and we are unable to fix it in reasonable time, we will refund you.

One practical limit applies: our payment provider only permits a refund to your original payment method within 30 days of the transaction. After that window a card refund is no longer technically possible, and we will instead agree another remedy with you: typically a fix, or an extension or replacement of your licence. This limit does not affect any statutory right you have below.

Statutory rights

This policy is offered in addition to, and does not limit, any rights you have under consumer law in your country of residence. Consumers in the EU and UK retain their statutory right of withdrawal for digital content where applicable.

Contact

All refund and cancellation requests: ryan.apoorv123@gmail.com. We reply within two business days. See the contact page for what to include.